Certificate Guideline & Qualification

1. Requirements to claim a certificate #

OnLive Course:
✅ Attend an accumulated 75 minutes per course.
✅ Complete the rate and review.
✅ Pass the assessment with a minimum score of 50% (with 2 attempts available).
✅ Once all requirements are met, the certificate will be issued within 48 hours and can be found in your learning profile.

OnStage Sessions:
✅ Attend an accumulated 75 minutes per session.
✅ Complete the rate and review.

OnFerence Sessions:
✅ Attend an accumulated 75 minutes per session.
✅ Complete the rate and review.

2. Reason of failed to get a certificate #

If you attended a course but didn’t receive your certificate, it could be due to the following reasons.

❗ Insufficient Attendance Time:
You must attend at least 75 minutes of the session. If you leave early or join late, this requirement may not be fulfilled.

❗ Incomplete Rate and Review:
Completing the rate and review is mandatory for all learning types.

❗ Failed Assessment (OnLive Only):
You must pass the assessment with at least 50% (within 2 attempts).

❗ Network or Technical Issues:
If you face connectivity problems or accidentally leave the session, you will not meet the attendance requirement.

❗ System Processing:
Certificates are issued within 48 hours. If you recently completed the session, please allow some time for processing.

❗ Unregistered or Expired Subscription:
Ensure your account is active and your subscription is valid.

❗ Join via Direct Zoom Link:
If you joined the session using a direct Zoom link instead of the official ReSkills platform, your attendance will not be recorded. Always join via the ReSkills platform to ensure proper tracking.