“Tapping into Your Resources to Communicate Effectively.”
“You cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.” – Stephen Covey –
To effectively communicate and interact with one another, human beings need interpersonal skills. These skills are vital when interacting with other people at an individual or group level. Developing your interpersonal skills enhances your success both personally and professionally. Since employers understand the importance of these skills in teamwork, they are constantly looking for employees with proper interpersonal skills. With these skills, an employee will be in a position to effectively communicate with his or her colleagues, subordinates, management, clients and customers.
This Power Communication Strategies program aims to close the gaps of communications at the workplace by helping participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle throughout the organization and positively impact everyone involved.
At the end of the program, participants will be able to:
- Understand what communication is and identify ways that communication can happen.
- Identify barriers to communication and how to overcome them.
- Assess their communication skills and discover ways to improve them.
- Give and receive feedback in a more constructive manner.
- Use the DISC profiling tool to understand others better.
- Influence others for a win-win outcome.
- Write e-mails and texts that are effective and relevant to the context.
MODULE ONE: THE BIG PICTURE
When we say the word, “communication,” what do you think of? Many people will think of the spoken word. People who are hearing impaired, however, might think of sign language. People who are visually impaired might think of Braille as well as sounds. In this module, we will explore the different ways in which we communicate.
- Case Studies: Tenerife Airport Disaster and Mokusatsu
- What is Communication and How Do We Communicate?
- Psychometric Tool: Your Communication Skills Revisited
- Other Factors in Communication
- Program Pre-test
MODULE TWO: COMMUNICATION BARRIERS
Diversity is the inclusion of a wide variety of people of different backgrounds in a group or organization. It is vital that every employer and employee has an understanding of the concepts of diversity that influences their communication.
- Understanding Diversity
- Generation Gaps – A Misunderstanding?
- Younger Bosses Managing Older Workers and Vice-Versa
- Activity: Giving and Receiving Feedback
MODULE THREE: INTERPERSONAL TECHNIQUE
In this module, we will assess your communication skills and find out what are the areas of improvement. We will also look at the power of using the right questions to gain clarity. Particularly, we will discuss the persuasive techniques of appealing to a person’s emotions and reason.
- The Johari Window and Lessons from Malcom Gladwell’s Blink
- Activity: Ways to Be a Better Listener
- Activity: The Art of Asking Questions
- 6 Communication Truths that Everyone Should Know
MODULE FOUR: SEEK FIRST TO UNDERSTAND, THEN TO BE UNDERSTOOD
Effective communication requires understanding others. When you understand people are uniquely different based on their strengths, motivation, and communication styles then you can better relate to your customers, peers and in your personal relationships. Working with people to build strong business relationships, whether they are clients, business associates or employees, demands that we learn to communicate ideas effectively – in a way that moves people to action.
- Psychometric Tool: The DISC Behaviour Styles
- The Theory Behind the Tool
- Adapting for a Better Outcome
- Lessons from Daniel Goleman’s Emotional Intelligence
MODULE FIVE: DIGITAL COMMUNICATION
Email has long been a core tool for business communications, but a 2013 survey by Sendmail Inc., found that it has caused tension, confusion, or other negative consequences for 64 percent of working professionals. So, how can you avoid your emails doing this? And how can you write emails that get the results you want? In this module, we look at strategies you can use to ensure that your use of email is clear, effective and successful.
- 6 Simple Rules
- Writing an Effective Text
- Activity: Working in a Virtual Team
MODULE SIX: REVIEW, RECAP, AND MOVING FORWARD
What is all worthwhile? In this module, we will assess certain knowledge and understanding gained throughout the program. Also, they will come up with an action plan to apply what they have learned throughout this program in their professional and personal lives.
- Learning Points and Key Takeaways
- Activity: Station Rotation
- Activity: Pledge Card
- Program Evaluation
Theories and models will be simplified, and further enriched with activities to engage them mentally and physically. It is also understood that learning programs provide an opportunity for participants to destress and boost their motivation for them to bring back into their workplace.
To evaluate their knowledge and how they can apply what they have learned into their workplace after the program, we will conduct a post-test, review and recap, and fill in a Personal Tracker. This will address Kirkpatrick Level 2 and 3. This Personal Tracker can be used by peers, learning and development managers, or consultants 6 months to 1 year after the program to address Kirkpatrick Level 3 and 4.
Facilitator incorporates methods in Neuro-Linguistic Programming to create an environment where participants will be fully engaged on both conscious and subconscious level. Coaching will be delivered in a highly interactive and experiential way whereby concepts and background information will be presented through group exercises, discussion and activities creating an environment that facilitates accelerated learning and application. Each activity will be thoroughly de-briefed to link the learning to application.
Additionally, participants will document their learning points and noteworthy thoughts in a workbook after every module. The workbook also contains useful explanations, tips, and methods. Other methods employed include:
- Short explanations with slides and Q&A
- Group discussions
- Video clip presentations