---
title: "Certificate Guideline & Qualification"
description: "### **1. Requirements to claim a certificate** **OnLive Course:** ✅ Attend an accumulated **75 minutes** per course. ✅ Complete the **rate and review**. ✅ Pass the **assessment** with a minimum score of **50%** (with **2 attempts** available). ✅ Once all…"
url: "https://about.reskills.com/docs/certificate-guideline-qualification/"
updated: "2025-04-29"
category: LEARNING WITH RESKILLS
---

# Certificate Guideline & Qualification

### **1. Requirements to claim a certificate**

**OnLive Course:**
✅ Attend an accumulated **75 minutes** per course.
✅ Complete the **rate and review**.
✅ Pass the **assessment** with a minimum score of **50%** (with **2 attempts** available).
✅ Once all requirements are met, the certificate will be issued within **48 hours** and can be found in your learning profile.

**OnStage Sessions:**
✅ Attend an accumulated **75 minutes** per session.
✅ Complete the **rate and review**.

**OnFerence Sessions:**
✅ Attend an accumulated **75 minutes** per session.
✅ Complete the **rate and review**.

### **2. Reason of failed to get a certificate**

If you attended a course but didn’t receive your certificate, it could be due to the following reasons.

❗ **Insufficient Attendance Time:**
You must attend at least 75 minutes of the session. If you leave early or join late, this requirement may not be fulfilled.

❗ **Incomplete Rate and Review:**
Completing the rate and review is mandatory for all learning types.

**❗ Failed Assessment (OnLive Only):**
You must pass the assessment with at least 50% (within 2 attempts).

❗ **Network or Technical Issues:**
If you face connectivity problems or accidentally leave the session, you will not meet the attendance requirement.

❗**System Processing:**
Certificates are issued within 48 hours. If you recently completed the session, please allow some time for processing.

❗**Unregistered or Expired Subscription:**
Ensure your account is active and your subscription is valid.

❗ **Join via Direct Zoom Link:**
If you joined the session using a direct Zoom link instead of the official ReSkills platform, your attendance will not be recorded. Always join via the ReSkills platform to ensure proper tracking.

### **Still Need Help?**

For further assistance, please contact our Customer Support at [LIVE Chat](https://reskills.com/) (chat widget - bottom right) or email support@reskills.com